U.S. Department of the Interior

Secretarial Order 3309 officially launched the IT Transformation initiative, providing an unprecedented opportunity to change the way information technology (IT) is acquired, managed and delivered at the U.S. Department of the Interior (DOI). When fully implemented, this initiative, supported at the Department’s highest levels, will result in a 21st century IT service delivery organization that provides innovative technologies to support mission areas at a lower cost.

IT Transformation has focused much of its attention on creating an IT shared services organization. This organization is designed to deliver high-value, customer-oriented, enterprise-wide services to over 70,000 DOI employees.

Why This Matters To You

DOI is a leader in Federal efforts to create an IT shared services organization, consolidating IT services and infrastructure across all DOI Bureaus and offices under a single CIO.

Through modernizing IT infrastructure and realigning resources to improve customer service, Interior expects to realize $100 million in annual savings from 2016 to 2020, for a cumulative total of $500 million in savings. These are direct cost savings to taxpayers.

DOI’s efforts to create an IT shared services organization epitomizes good government by providing world-class IT services at a lower cost to over 70,000 employees throughout the entire Department. By sharing IT resources in this manner, this new organization will sup- port innovation, cost-savings, improved services to employees and citizens, and ultimately provide greater value to employees, Bureaus, and the American taxpayers.

How We Helped

Phase One supports DOI’s IT Transformation in several areas including strategic communications, technical architecture, acquisitions, and IT transformation planning.

Phase One provides strategic communication support including high-level guidance and development of all IT Transformation communications and marketing materials, press releases, blog posts, emails, tweets, and more.

Phase One also supported the deployment of Google Apps for Government to over 70,000 DOI employees. The team managed all communications and change management, provided FAQs and tips, responded directly to customers, and conducted training.

As trusted advisors, the Phase One team provides subject matter expertise, shaping the concept of operations, and leading the planning teams tasked with network connectivity and help desk consolidation.

Lastly, Phase One supported the development of the IT Transformation Strategic Plan that defined the project’s strategy, roadmap, schedule, budget, and resources.