U.S. Department of the Interior

In December 2010, Secretarial Order 3309 officially launched the IT Transformation initiative, providing an unprecedented opportunity to change the way information technology (IT) is acquired, managed and delivered at the U.S. Department of the Interior (DOI). When fully implemented, this initiative, supported at the Department’s highest levels, will result in a 21st century IT service delivery organization that provides innovative technologies to support mission areas at a lower cost.

IT Transformation has focused much of its attention on creating an IT shared services organization. This organization is designed to deliver high-value, customer-oriented, enterprise-wide services to over 70,000 DOI employees. 

Why This Matters To You

IT Transformation will consolidate core IT services across all DOI Bureaus and offices, while embracing modern technologies and services.

Through modernizing IT infrastructure and realigning resources to improve customer service, Interior expects to realize $100 million in annual savings from 2016 to 2020, for a cumulative total of $500 million in savings. These are direct cost saving to taxpayers.

This initiative is creating a new centralized IT shared services organization that epitomizes good government by providing world-class IT services at a lower cost to over 70,000 employees throughout the entire Department. By sharing IT resources in this manner, this new organization will support innovation, cost-savings, improved services to employees and citizens, and ultimately provide greater value to employees, Bureaus, and the American taxpayers.

How We Helped

Phase One supported DOI’s IT Transformation in several areas including strategic communications, technical architecture development, acquisition support, and IT transformation planning.

Phase One provided strategic communication support providing high-level guidance and subsequent development of themes, key messages, and final materials to communicate consistent messages about IT Transformation.

As trusted advisors, the Phase One team provided subject matter expertise, shaping the concept of operations and expected outcomes, and leading the planning teams tasked with network connectivity and help desk consolidation.

Phase One supported development of DOI data center technical requirements including service level performance metrics and transition sequencing. The team also formulated, defined, and analyzed different alternatives for implementation.

Lastly, Phase One supported the development of an IT Transformation Strategic Plan that defined the activities, roadmap, schedule, budget, and resources required to perform the transformation.