U.S. Department of Housing and Urban Development

Federal CIOs are required to manage their IT investments with transparency and accountability. HUD has historically had difficulty demonstrating results from large IT projects and, consequentially, had been struggling to justify expenditures on numerous important investments to OMB. HUD’s CIO realized that the components of IT governance that existed — enterprise architecture, capital planning, portfolio management, project planning and management — did not cohere into a usable process that could produce transparent results. The CIO’s Office developed an IT Management (ITM) Framework that integrates the IT governance components to establish transparent IT investments. It includes policies, procedures, standards, and guidelines supported by a new governance structure and Project Planning and Management life cycle. These reforms helped HUD secure approval of funds for its Transformation Initiatives.

Why This Matters To You

HUD’s mission is to create strong, sustainable, inclusive communities and quality affordable homes for all. In achieving this mission, HUD plays a key role in the country’s economic recovery since the construction of affordable housing is one of the mainstays of the construction industry. Also, HUD faces the challenges of reducing chronic homelessness and increasing quality of life in our communities. In support of this mission, Congress provides HUD with an annual budget for information technology in the range of $350 million to support HUD programs with on time delivery of accurate, productive information. HUD’s CIO must ensure that the American people’s funds are spent effectively and efficiently, in support of the social and economic goals that the President has given the department.

The lessons learned concerning effective IT investment management at HUD can be transferred to other Federal CIOs who may be facing the same organizational and process challenges to transparency and accountability.

How We Helped

Phase One supported the development and implementation of an ITM Framework through which previously stove-piped IT management components were integrated and optimized. Phase One helped to define the components, information, and organizational linkages required to ensure that IT investments could be managed with transparency from conception through operations.

Phase One developed, deployed, and supported a streamlined IT governance structure that better aligned IT investment decision making with business areas needs. Business area membership on key profile and investment oversight boards contributed to greater transparency, customer satisfaction, and increased portfolio performance relative to HUD’s strategic goals. The team implemented an OCIO communication program supporting ITM rollout, including introductory training that is being delivered to all ITM stakeholders to ensure they have the knowledge needed to use the tools of the ITM Framework successfully.