U.S. General Services Administration
Public Buildings Service

In the era of “do more with less”, the Public Buildings Service (PBS), like other Federal agencies, recognized the need to formalize their IT governance processes to optimize IT spending. As these new governance processes were initiated, it became apparent that the decision makers were in need of a framework to guide IT governance decisions. The Business & Technology Architecture (BATA) project implemented a pro-active planning process to inform the planning stages of IT governance, coordinating mission IT needs and capabilities across the PBS enterprise.

Why This Matters To You

The Public Buildings Service is responsible for supporting the Federal government’s real estate needs including the management of the portfolio of Federally owned real estate assets. The activities required to accomplish these tasks are complex and dependent on the unique workplace needs of Federal agencies, resulting in either the use of Federal space, the lease of rented space, or acquisition of new space. Each transaction requires a distinct set of activities, data, and analysis to effectively accomplish the PBS mission to “provide superior workplaces for federal customer agencies and good economies to the American taxpayer.”

Over time, real estate assets and markets change. Agency requirements also evolve, such as security prerequisites for FBI offices. As properties age, investments are needed to ensure buildings are operated safely and efficiently. New sustainability and smart building technology can save money over time. The ownership costs and potential investments must be balanced against the value the property will bear. PBS must have tools and capabilities to make informed decisions about the Federal government’s real estate portfolio in order to maximize the value of those assets to the Government and ultimately, the taxpayer.

How We Helped

To develop the target architecture, and inform IT governance decisions, the Phase One team tailored the Federal Segment Architecture Methodology to implement a collaborative and structured strategic planning approach, working across the core PBS lines-of-business and coordinating enterprise needs.
The results provided a roadmap of tactical and strategic project recommendations to meet target architecture goals and objectives, which can be acted on in a variety of funding environments. The PBS CIO and governance bodies gained an understanding of busi- ness challenges and opportunities and were armed with:

  • Recognition of the business community interrelationships across business areas and their impact on informed planning and investment decisions
  • The identification of opportunities for shared IT services,such as data collection, document management and digital signature
  • A transition strategy and sequencing plan with actionable near term steps to move PBS IT toward supporting the target business state
  • A framework to analyze and assess IT-based solutions against the business target